The web hosting business is part of an incredibly large industry worth well into the billions. A number of large and well established web hosting companies that we’ve known to trust for their reliability, service and support are being bought out by even larger web hosting conglomerates. Some of the largest and most successful web hosting companies in the industry, including HostGator, BlueHost, HostMonster, and HostNine have been bought out by Endurance International Group (EIG).
Who is Endurance International Group (EIG)?
For those who are unaware, Endurance International Group is one of the world’s largest web hosting companies managing over fifty different hosting brands [Source] including:
|A Small Orange||easyCGI||HostNine||MyResellerHome||StartLogic|
|Berry Information Systems||EntryHost||hostwithmenow.com||Networks Web Hosting||USANetHosting|
|Dollar2Host||Glob@t||Intuit Websites||ReadyHosting||Webstrike Solutions|
EIG initially began as BizLand, but began buying smaller web hosting businesses to grow their customer-base. Today, they own some of the most well known hosting companies such as BlueHost and HostGator.
Among their top purchases was the purchase of HostGator for $225 million dollars, one of the fastest growing businesses in the United States. Endurance International Group is valued at nearly a billion dollars for all their brands, equipment, datacenters and goodwill. Most people are unaware of EIG, because they tend to hide when they buyout smaller hosting companies. For over a decade, EIG has been focused primarily on acquiring customers through the purchase of different hosting businesses.
Recent Hosting Outage by HostGator, BlueHost and HostMonster
As some may be aware, several EIG web hosts experienced an unexpected downtime on August 2, 2013. Servers and phone services were affected for HostGator, BlueHost, JustHost and HostMonster. All these web hosts experienced server downtimes because they were all on the EIG network. The EIG datacenter based out of Utah experienced some technical issues and caused a downtime that lasted nearly a full day affecting millions of customers worldwide. Web hosting outages can happen to any web hosting company, but it is rare to happen on such a large scale. Hopefully, nothing close to what happened on Auguest 2, 2013 will ever occur again for the millions of EIG customers.
What’s Next for the New EIG Acquisitions?
If the past is any indication of the future, we can safely assume that EIG will continue to expand it’s operations and acquire more and more web hosting properties. As soon as EIG buys a hosting company, it typically makes several changes to the company such as changing the control panels, equipment, operational changes to existing staff and starts moving customers to their own network. Some customers have noticed a significant reduction in the level of customer/technical support following the purchase of a hosting company by EIG.
Since the purchase of HostGator, some customers have become frustrated with their quality of service. Some have noticed a delay in response time when submitting tickets. Also with accounts being moved from SoftLayer to the EIG data center in Provo, UT there has been an increase in customer complaints. On the outside, HostGator among most of EIG’s other acquisitions have remained the same, while all the changes took place on the administration and technical side of things. It is possible that HostGator is not the same company we once knew to be reliable and performance-based.
The Sad Truth – With EIG owning a number of the top web hosting companies in the industry; even if you are dissatisfied with one host and choose to switch to another; there’s a good chance that you might still end up with a company owned by EIG. A really good business model to have for EIG.
Non EIG Hosting – The Benefits of Choosing a Hosting Company Not Owned by EIG
The fortunate fact is that there are several other highly reputable hosting companies in the industry that still have not been taken over by the Endurance International Group. Slowly but surely, many hosting companies are finding out about EIG and will refrain from a deal if it means a reduction in service, support and reliability for their customers.
There are options available for those who are looking for non Endurance International Group hosting, the following are some of the best options for reliability, price, customer service and performance; WebHostingHub, InMotion Hosting, GreenGreeks, and A2 Hosting.
Moving forward from the datacenter-wide outage that occurred in August of 2013, one can only hope that EIG will do everything that they can to improve the quality of service they provide on every level. Otherwise webmasters will increasingly be on the lookout for EIG hosting alternatives. In a year from now lets hope to be hearing about all of the great improvements the folks at EIG have made. But just to be safe for the time being be aware of this company’s past and choose your web hosting wisely.